With this system, our service to you is entirely transparent,you have no need to ask us how good we are, as you will be able to judge for yourselves every day on every matter you send to us.
We believe this system provides a 100% assurance that the quality and service you receive will be the best available anywhere in the UK.
Our Case Management system is extremely advanced, which allows us to provide Management Reports as often as you like. We regularly report to clients on total weekly costs recovery, average Profit Costs per file, average reductions, detailed file updates and Disbursement recovery.
We provide monthly reports to our clients showing all cases settled with full contact details for the paying parties. This allows their Accounts Departments to chase the outstanding debt without the need for a paper file.
We can report to you on any aspect of the work you send to us, as often as you like. You can even design your own reports, which we will then implement for you.
Once agreed report formats are in place, you will receive a password for the client area of our website. Your reports will be available there and stored for you to view on the days you have requested them to be sent. The reports can also be sent directly by automated e-mail, should you wish.
Our advanced and innovative systems ensure that we provide a market leading service, with greater speed and efficiency, whilst still maintaining attention to detail and the highest quality product available
At Compass we understand and appreciate the importance of our clients knowing exactly what is happening with their files both individually and as a whole.
We accept that not only do your fee earners expect to know what is happening with their cases instantly, but as a firm you need to know the position of your cases in their entirety to enable accurate cash-flow forecasts and future planning.
Compass Costs Consultants recognise these needs and over the years have invested heavily in IT, continually developing those systems to ensure every client receives exactly the information they require.